Experienced Technical Support and Customer Support Specialist with 13+ years of remote support experience across SaaS, technical troubleshooting, and customer success. Currently working as a Senior Product Specialist at Kit (formerly ConvertKit) for 6 years, specializing in email marketing support, automation troubleshooting, integrations, deliverability, and escalated technical cases. Previously worked at Infosys for 3 years as a Technical Support Representative and 4 years at Harte Hanks providing remote technical support and customer service.
Skilled in technical troubleshooting, SaaS support, customer success, email marketing platforms, automation workflows, escalation handling, and live chat/email support. Strong communicator with a customer-focused approach and proven ability to resolve complex issues efficiently in fast-paced remote environments.
