I’m a Customer Support Specialist for E-commerce(Shopify, Dropshipping, Print-on-Demand), experienced in handling high-volume tickets via email, chat, and social media. I support daily operations through order management, customer inquiries, and admin tasks while maintaining fast, accurate, and professional communication.
I also have experience in backend/admin support for solar sales operations, including CRM management, appointment scheduling, and data handling.
I’m reliable, detail-oriented, and able to work with minimal supervision. If I’m unsure about something, I ask the right questions and find solutions ensuring tasks are done correctly and efficiently.
Customer Support & Admin (E-commerce)
-Handled 70–100 daily email tickets with fast, accurate, and professional responses
-Managed order processing, refunds, cancellations, replacements, and invoicing
-Monitored and tracked orders via Shopify, supplier platforms, and courier systems
-Investigated and resolved shipping delays, lost packages, and delivery issues
-Created and optimized email templates/macros to improve response time and consistency
-Moderated social media accounts, engaging with customers to increase interaction and brand visibility
-Trained new agents by creating Loom-based training materials and onboarding guides
-Performed admin and backend support tasks such as order tracking, follow-ups, and data updates
-Coordinated with suppliers and internal teams for order fulfillment and issue resolution
-Maintained organized records, spreadsheets, and internal systems
Solar Sales & Operations Support (Backend/Admin)
-Managed appointment scheduling and ensured accurate lead tracking in CRM systems
-Prepared initial solar proposals and basic system designs using roof mapping and energy consumption data
-Processed utility bills and calculated energy usage for accurate solar recommendations
-Updated customer profiles, call notes, and lead details for sales team coordination
-Handled lead intake, calendar scheduling, and documentation
-Managed reschedules and calendar updates across systems
-Maintained tracking sheets for appointments, leads, and performance monitoring
-Prepared daily reports (appointments, closed deals, no-shows, and outcomes)
Image Annotation (Pet-related E-commerce)
-Reviewed customer-submitted images for quality control
-Requested new images when needed to meet standards
-Annotated pet images with clear instructions to help artists create accurate digital designs and caricatures
Tools & Platforms
-E-commerce & Support: Shopify, Gorgias, Freshdesk, CommerceHQ
-Project Management & Communication: Slack, Trello, Asana, -----------
-CRM & Scheduling: Internal CRM, Enerflo, Google Calendar
-Design & Solar Tools: Lightreach
-Print-on-Demand: Printful, Printify, Gooten, Teelaunch
-Productivity: Google Workspace (Docs, Sheets, Drive)
