• Responsible for creating and administering ongoing training programs for new and current employees.
• Excellent Group and individual communication skills.
• Personable trainer who tries to make the job fun.
• Maintains a professional attitude at all times.
• Enjoys interacting with employees, management and customers.
• Effectively managed, coached and supported for new and current employees.
• Highly trained using office 365 software and tools.
• Excellent at analyzing problems with the software and hardware of the computer or network.
• Taking Escalation Tickets and finding resolution within the process
• Taking unresolved tickets and finds a way to resolve it outside the knowledge base.
• Helping Knowledge Managers to create a Knowledge Base to be cascaded to other technicians
• Proficient in using Active Directory Tools and SCCM Imaging. • Datto RMM End User Specialist maintaining Desktop and Printers well maintained for daily operations for our clients
• Experienced Team Leader specializing in IT service operations and team management. Skilled in client onboarding, SLA compliance, and workload distribution to ensure optimal performance. Adept at mentoring and training tea-----------mbers, fostering collaboration, and promoting continuous development. Proven ability to resolve escalated technical issues, plan service and hardware deployments, and integrate new services into existing infrastructures. Strong background in vendor coordination, cloud platform administration, and driving team engagement to achieve organizational goals.
