Hi! I’m Jen, and I have over 9 years of experience in customer support, quality assurance, and support operations, primarily in SaaS companies.
I enjoy solving problems, improving processes, and finding ways to make work easier for both customers and teams. Throughout my career, I’ve worked closely with support, product, engineering, and BPO teams to improve customer experience, build documentation, analyze trends, create training resources, and streamline workflows.
I’m also passionate about AI and enjoy using tools like ChatGPT, Claude, and custom GPTs to improve productivity, research, documentation, and day-to-day operations. I’m naturally curious about technology and enjoy learning new tools, whether it’s automation, AI workflows, or new software.
I’m organized, detail-oriented, and comfortable managing projects independently while collaborating with cross-functional teams. Whether it’s customer support, QA, operations, documentation, research, or AI-assisted workflows, I enjoy building systems that help people work more efficiently.
I’m always excited to learn, take on new challenges, and contribute wherever I can make the biggest impact.
