Dedicated and detail-oriented Virtual Assistant and Customer Service Professional with over eight years of experience in customer service, sales, administrative support, and virtual assistance. Skilled in handling inbound and outbound calls, email and chat support, lead qualification, appointment setting, CRM management, and administrative tasks. Experienced in resolving customer concerns, maintaining accurate records, coordinating schedules, and providing exceptional customer experiences across multiple industries. A fast learner with strong communication, organizational, multitasking, and problem-solving skills, committed to delivering reliable, professional, and results-driven support in fast-paced remote environments.
PROFESSIONAL STRENGTHS
- Exceptional Customer Service & Relationship Building
- Inbound & Outbound Communication
- Sales & Appointment Setting
- Strong Written & Verbal Communication
- Problem Solving & Conflict Resolution
- Time Management & Multitasking
- Detail-Oriented & Highly Organized
- Adaptable, Reliable & Quick to Learn
TECHNICAL SKILLS
- CRM Platforms: GoHighLevel (GHL), Salesforce
- Customer Support: Phone, Email & Live Chat
- Communication & Collaboration: Slack, Zoom, WhatsApp, Telegram
- Social Media: Facebook, Instagram
- Microsoft Office Suite: Word, Excel, Outlook
- Google Workspace: Docs, Sheets, Drive
- Administrative Tools: Citrix
- Fleet & Operations: Roamly, OneStepGPS, Encore
- Background Verification: Intelius
Verified