I am an operations and business leader with extensive experience managing and scaling companies across diverse industries, including call centers, virtual assistant agencies, SaaS and IT companies (GoHighLevel agencies, Amazon Workspace), recruitment agencies, real estate, property management, healthcare, construction, fire protection, auto body shops, contents/restoration, web design, Law Firm, video and content creation, e-commerce, banking, and data mining.
My background includes building and optimizing end-to-end operational flows across sales, client onboarding, recruitment, compliance, legal, KPIs, and process improvement. I have successfully designed and implemented systems that streamline operations, reduce inefficiencies, and support sustainable business growth.
What I bring to the table:
1. EOS implementation — Rocks, L10s, Profile Description,Scorecards, V/TO, accountability structure
2. SOPs, workflows, and process documentation built for real teams
3. Automations Set Up: RIngcx, Gohighlevel, Podio, Zapier,
4. Team management across PH and US teams
As a former agency CEO, I bring strong leadership in staff management, call center operations, and organizational development. I am highly skilled in setting clear KPIs and scorecards, creating SOPs and workflows, and driving accountability across teams to ensure projects are completed on time and within budget.
Software & Technical Proficiency:
Operations & Workflow Tools: GoHighLevel, Amazon Workspace, Podio, Asana, HubSpot, DocuSign, InvestorFuse, MyFreedomSoft, 8020REI, Kritech eAudits, Kritech Rekeys
Process & Automation: Zapier integrations, workflow creation and development, business process design
Call Center & Communication Platforms: CallTools, XenCall, Five9, CallRail, Mojo Dialer (setup and management), Smarter Contact texting, Sherpa skip tracing, lead management/sourcing, transaction coordination
Virtual Assistant & Team Management: Staff training, quality monitoring, performance scorecards, virtual assistance management
Media & Content Tools: Video editing (Filmora), social media management
I focus on operational strategy, process development, and team leadership — helping businesses create scalable systems that align with their vision, improve productivity, and achieve measurable results.
