With 15 years of experience in the Customer Service Industry, I specialize in coordinating services, managing schedules, and supporting clients through clear and professional communication. I’ve handled day-to-day operations, improved processes, and worked closely with teams to deliver excellent results. While working with PRA, LLC under Genpact, a debt purchasing company, I managed sensitive accounts and helped customers resolve outstanding debts. This role sharpened my negotiation skills and ability to stay calm and professional under pressure.
I’m proficient in tools like Salesforce, GoHighLevel, ClickUp, Oracle, Microsoft Office, Google Workspace, and various CRM platforms. I have strong phone handling experience with both inbound and outbound calls, and I’m confident in setting up automations, managing pipelines, and tracking tasks. I’m adaptable, detail-oriented, and focused on delivering results.
