Operations & Workforce Management VA | Realtime, Scheduling & Forecasting | Reporting & Analytics
I am an Operations and Workforce Management Virtual Assistant with extensive experience in realtime monitoring, scheduling, forecasting, and performance reporting. I have supported fast-paced operations by managing intraday adjustments, tracking KPIs and SLAs, preparing reports, and maintaining clear process documentation.
My background includes Workforce Management, customer service, teaching, and TESDA-certified technical training. I am highly organized, analytical, and reliable, with hands-on experience using tools such as NICE IEX, Verint, Salesforce, Excel, and Power BI. I help business owners and managers keep operations running smoothly so they can focus on growth.
