SOCIAL MEDIA MANAGER
Let me help you expand your business by managing the most used apps and platforms- your SOCIAL MEDIA.
I implement effective marketing strategies, making sure that the target audience is reached, increasing conversion and ROI. I curate compelling content and relevant graphics. I schedule posts efficiently, monitor, and respond to customers accordingly as well as analyze and interpret analytics. Ultimately, I ensure a community of engaged customers, which is the very heart of your social media presence.
REPORTS COORDINATOR
I'm a highly focused, detail-oriented Reporting Coordinator with 13 years of career experience in a call center reporting environment. A dedicated professional with exceptional skill in data collection, analysis, and reporting. Deadline-driven with excellent problem-solving, written, and verbal communication skills.
I've dealt with dashboards, Inventory, performance reports, tables, graphs, table queries, macro, basic SQL, database management and design, SharePoint administration and management with the help of my proficiency in Microsoft Office Suite.
ADMINISTRATIVE ASSISTANT / PROJECT COORDINATOR
I provide general virtual assistance tasks taking out all those menial day to day tasks out of your plate. My previous experience includes clerical works, email and calendar management, file organization, answering phone calls, and chat inquiries. I accommodate clients, schedule meetings, set up meeting preparations, communicate to vendors and support groups, supplies procurement, creation and liquidation of travel and expense reports, client visit preparation, events planning, implementation, and the likes.
OTHER EXPERIENCE
In my call center job, I started as an outbound sales representative, I did sales calls and customer service for credit cardholders. I create, maintain, and update a database of customers with complete information and emails. I record call history and customers' responses in detail and ensures customer follow-up all the time.
I have also been a collections specialist where I did phone calls for payment collections, offer custom payment arrangements, and update customers on their account status.
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