Results-driven and reliable Junior Team Lead with over 4 years of progressive corporate experience at a global tech firm (Accenture), combined with a strong foundation in Information Technology. Proven track record in orchestrating team workflows, resource allocation, and optimizing project delivery while maintaining strict operational standards.
Equally proficient in technical and administrative domains, I offer a versatile skill set that ranges from advanced team leadership to hardware troubleshooting, clerical management, and creative design. I am highly adaptable, detail-oriented, and dedicated to providing expectation-exceeding support for your business needs.
Core Experience
* Team Leadership & Operations: Spearheaded team performance, escalated critical bottlenecks, managed daily workflows, and conducted high-impact peer coaching and training.
* Technical Support & Troubleshooting: Deep understanding of computer hardware, including full assembly/disassembly, diagnostics, and system troubleshooting.
* Web & Creative Development: Practical experience in WordPress management, basic web development, programming (Visual Basic), and graphic design using Adobe Photoshop and Illustrator.
*Clerical & Administrative Excellence: High efficiency in daily office tasks, utilizing cloud environments like Google Drive and SharePoint for seamless data organization.
Technical & Soft Skills Inventory
* Leadership & Management: Operational Support, Progress Tracking, KPI Monitoring, Facilitating Meetings, Peer Coaching
* Productivity & Office Tools: Microsoft Power Apps, MS Office Suite (Word, Excel, PowerPoint, Access), SharePoint, Google Drive
* Admin & Clerical: Typing speed of 85+ WPM (90%+ accuracy), Document Management, General Administrative Support
* IT & Technical: Computer Hardware Troubleshooting, Hardware Assembly/Disassembly, Visual Basic, Basic Web Development, WordPress
* Creative Suite: Adobe Photoshop, Adobe Illustrator
