I am a dedicated and detail-oriented professional with over 5 years of experience in customer service, dispute management, and the BPO industry. I have developed strong skills in communication, problem-solving, and multitasking through various roles across multiple business lines.
Work Experience:
Content Writer – My first job helped me develop excellent writing, time management, and organizational skills, especially when working under pressure to meet deadlines.
BPO Industry (5 years) – Worked in Sales, Billing, and Collections for different accounts.
-Handled customer orders and billing inquiries
-Processed disputes and verified bank transactions
-Collected payments and resolved billing concerns
Home-Based Dispute Agent / Customer Service
-Managed disputes via PayPal, Klarna, and Stripe
-Assisted customers in tracking orders and resolving product issues
-Processed refunds and provided after-sales support
E-Commerce and Social Media Management
-Handled customer inquiries and order concerns via Shopify
-Managed disputes through PayPal and Shopify
-Maintained the company’s Facebook page and responded to customer messages
Skills and Strengths:
-Strong communication and customer handling skills
-Experience with dispute platforms (PayPal, Klarna, Stripe, Shopify)
-Ability to multitask and work efficiently under pressure
-Reliable, self-motivated, and able to work independently
-Patient and professional in dealing with different types of customers
-Values integrity, trust, and quality in every task
