Experienced BPO professional with 12 years of expertise in data encoding, insurance verification, sales administration, client success, and medical virtual assistance. Skilled in front desk scheduling, insurance verification, prior authorizations, claims processing, billing support, CRM management, patient coordination, client engagement, process optimization, and reporting. Recognized for delivering accurate, efficient, and customer-focused support while maintaining organized workflows and ensuring smooth day-to-day operations. Seeking a challenging role where I can leverage my technical, administrative, and interpersonal skills to enhance operational performance and deliver exceptional client and patient experiences.
