E-commerce CX Specialist with 3+ years managing high-volume support for Shopify brands. Maintained 4.8–5 CSAT and 5–12 min first response time handling 60–300+ daily tickets across Gorgias and Re:amaze. I don’t just answer tickets — I identify patterns, improve processes, and keep operations running without hand-holding. Available full-time.
Tools I Use / My Expertise:
- Shopify, Etsy, Shopee, WooCommerce, Wordpress, Tiktok Business Centre
- Gorgias, Re:amaze, Zendesk, Richpanel, Salesforce
- ChatGPT, Nanobanana, Gemini AI
- TrustPilot, Okendo Reviews, Yotpo, ShopApp
- Stripe/Klarna, Paypal disputes/chargebacks
- Google Workspace, Slack, Notion, Lark / LarkBoard, Microsoft Teams
- MabangERP, Dear Systems by Cin7 Core, Ecomflow
- Canva, Adobe Photoshop, Captcut, Picsart
- Meta Business Suite, TikTok, Upfluence
- WhatsApp Business, WeChat
I help reduce response times from 24hrs to 4hrs for Shopify brands. If you need someone who can jump in fast and keep things running smoothly, let us work together!
