A talented, detail-oriented IT Administrative Assistant and Customer Service advocate with experience providing exceptional support and ensuring tasks are completed on time with confidentiality. Thrives in fast paced, virtual environments following
established procedures and practices to exceed all customer expectations.
Education Background:
Bachelor of Science in Computer Science
Asian Institute of Computer Studies
June 2002 - March 2006
SKILLS
Communication Skills
Time Management
IT Skills
Excellent Attention to Detail
Good Decision Making
A Love for Learning
Sales Admin and Support
Technical Support
Customer Service
Order Entry and Processing
Product Research
Virtual Office Reception
Virtual Assistance
IT Support
TOOLS
Asana
Zoho Desk
Freshdesk
Stone Edge
Order Management software
GoogleDrive/ OneDrive
Microsoft 365
Windows Server
Trainings Acquired - Trainings only no certifications
ISC2 Certified Cybersecurity Training
ITIL V3 Training
CISCO CCNA Training
Tools:
Connectwise automate CRM
ARS Remedy,
Lynx Ticketing System,
Zoho Desk
Solarwinds Ticket System
Freshdesk
Seminars Attended:
Personal Empowerment Program
The power of Visual Basic programming
Systems:
OS33 Workplace Administration, Sitescope Monitoring tool, MS Windows 10,
Windows Server Operating Systems, OpenDNS, Barracuda networks, Office 365, MS Exchange, Connectwise RMM tool, Webroot security systems, PRTG network
monitor, CISCO Meraki monitoring tool, Screenconnect remote tool
administration, Active Directory, Domain Management, Solarwinds RMM Tool, Solarwinds RMM, Synology NAS, Kaseya, Filesmart, Rest Professional
Programming Language:
MS SQL Server, Visual Basic, MS Office, C Language, C++
Other Experience:
"Sales Utility Clerk"
- Responsible for running a register, tallying daily income deposits, and maintaining inventory.
- Helped with the hiring and training of new employees, limiting the number of clerical issues on wholesale/retail background forms.
- Instructed customers on the specifics of various men and women fashion accessories
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