Hi, I'm ----------- ----------- – a dedicated Customer Service professional with years of experience in Voice, Email, and Chat support, as well as a strong background as a Subject Matter Expert in the BPO industry.
Why Work With Me?
• Detail-Oriented – I make sure every response or task is handled with accuracy and care to ensure smooth customer experiences and efficient issue resolution.
• Strong Communicator – Whether through written or verbal communication, I deliver clear, professional, and helpful support.
• Customer-Focused – I go the extra mile to make customers feel heard and supported, while still aligning with business goals and policies.
Skills & Tools:
In addition to customer service, I also have experience with:
• Graphic design
• Canva and Photoshop editing
• Basic video editing
• Shopify
• RichPanel
• Slack
• Subscription Apps
Experience Overview:
• Team Lead: 6 months
• Email, Chat, Amazon, Social Media Support: 7 months
• Voice Customer Service: 3 years
• Email Support (Back Office): 1 year and 4 months – primarily supporting workforce related concerns
• Subject Matter Expert: 2 years and 3 months – leading peers, resolving escalations, and ensuring policy adherence
Industries I've Worked In:
• Ecommerce (Supplements)
• Retail (including automotive)
• Telecommunications
• Content Moderation
• Workforce / Staffing support
• Manufacturing
Freelance Projects:
• Email Support Associate
• Team Lead
• Twitter/X Retweet Assistance (OF niche)
• WordPress Management
• Outbound Reminder Calls
• Cold Calling & Appointment Setting (ISA)
If you're looking for someone reliable, professional, and ready to hit the ground running—I'd love to be part of your team!
Verified
