Experienced customer service and reservations professional with over 6 years in hospitality and BPO industries. Currently serving as a Team Leader for hotel reservations, where I coach and mentor agents, monitor KPIs, and drive performance improvements. With a strong background in virtual assistance, sales reservations, chat support, and order processing, I bring a balance of leadership, attention to detail, and genuine care for customer experience. I’m passionate about helping both clients and tea-----------mbers succeed while ensuring smooth, efficient operations.
