Remote Operations Specialist | CRM, E-commerce & Marketing Operations Support

I help business owners and growing teams keep their operations running smoothly through CRM management, e-commerce support, customer experience, content publishing, and administrative coordination. My goal is to take day-to-day operational tasks off your plate so you can focus on growing your business.

For over 5 years, I've supported digital marketing agencies and e-commerce brands by managing systems, streamlining workflows, and delivering reliable support with minimal supervision. I'm known for being organized, detail-oriented, and proactive in resolving issues before they become bigger problems.

Here's how I can help:

CRM & Marketing Operations

GoHighLevel CRM setup and management
Client account setup and organization
Campaign configuration and workflow support
SMS and email automations
Triggers, pipelines, forms, funnels, and landing pages
Contact management and CRM troubleshooting
System integrations and backend support

E-commerce Operations

Shopify order and subscription management
Shipping, fulfillment, refunds, and replacements
Order history reviews and account investigations
Customer issue resolution and order support

Customer Experience

Professional email and chat support
Brand-aligned customer communication
Subscription, billing, and account inquiries
Thoughtful and empathetic issue resolution

Marketing & Content Operations

Publishing SEO-ready blogs in Shopify and WordPress
Formatting content with headings, images, links, and metadata
Google Business Profile posting
Social media publishing and scheduling<8efe80624d780eba0c6493ec45140364>Facebook Business Manager support

Administrative & Operations Support

Process documentation and SOP creation
Task coordination and workflow management
QuickBooks transaction categorization
Finaloop invoice tracking
Data entry, reporting, and record management
Google Workspace and Microsoft Office
Platforms & Tools

GoHighLevel • Shopify • WordPress • Gorgias • QuickBooks • Finaloop • Google Workspace • Microsoft Office • Asana • Facebook Business Manager • Canva • Mailgun • Twilio • SiteGround • Process Street • PipeDrive • Planable

Whether you need ongoing operational support or help with a specific project, I'm committed to delivering dependable, high-quality work that helps your business run more efficiently. I look forward to learning more about your goals and how I can contribute to your success.