Shopify Virtual Assistant | eCommerce & Customer Support Specialist
Skills & Expertise:
- Shopify Store Management: Product listing (titles, descriptions, images, tags, prices), order processing, cancellations, refunds, returns, and creating draft orders.
- Product Research & Competitor Analysis: Skilled in using Poky for importing competitor products and conducting market research.
- Media Buying & Ads Management: Launching and managing paid campaigns on Meta platforms (Instagram, Facebook).
Customer Support & Email Management:
- Email Ticketing Platforms: Proficient in Zendesk, Gorgias, Re:Amaze, Freshdesk for handling inquiries, processing orders, cancellations, and returns.
- Order & Logistics Tracking: Experienced with tracking platforms like 17track, Parcelsapp, USPS, UPS, Royal Mail, and similar services.
Social Media Management:
- Meta Business Suite: Social media engagement, post scheduling, and moderation for Instagram and Facebook.
- Content & Ads Creation: Expertise in creating engaging social media content and launching ads.
Project Management & Collaboration Tools:
- Productivity Tools: Monday, -----------, Slack, Trello, Airtable, Google Sheets for task management, project tracking, and team collaboration.
Supplier Communication:
- Communication Platforms: Skilled in supplier coordination using ----------- and Skype.
- Order Fulfillment: Experienced with CJdropshipping for seamless product fulfillment and logistics management.
Human Resources Certification & Experience:
- Certified Human Resource Associate - Batch 41: Experienced in recruitment processes, including screening, interviewing, onboarding, and background checking.
