I am a Support Administrator and Manual QA Tester of Safelink, a web app platform that provides virtual data rooms, eDiscovery, and secure document sharing solutions, primarily for legal and business professionals.
Also, I've handled accounts such as general transcription in which we transcribe voice messages into text, also I've been an email chat support, where we receive live chats and emails and answer them in real-time.
I've also handled account management and service refunds. I also know how to work with order management and have been assigned as a POC (point of contact) for a critical client. I am a dedicated person who makes sure that the work will be done on or before the time frame given.
