For almost four years, I have worked as an Executive Assistant for a UK-based accounting firm, supporting the firm owner directly. In this role, I managed email triage, handled and supported a team of four, and helped create and implement systems and processes to improve efficiency. I regularly worked with applications such as Karbon, Xero, and Trello, ensuring smooth workflow management and operational support.
Prior to this, I worked as a customer service representative, where I developed strong multitasking skills and the ability to work efficiently using tools such as Microsoft Word, Excel, and PowerPoint. I am also proficient in applications including Canva, Google Calendar, and various social media platforms. I assisted customers in the United States with billing inquiries and item purchases, which strengthened my communication and problem-solving skills.
Additionally, I have experience teaching English to children aged 4–10, which helped develop my patience, creativity, and adaptability. I have strong time-management skills, learn quickly within short training periods, and work with passion and dedication toward both my personal growth and the growth of the company I support.
