Hi! I'm Cherikie, an E-Commerce Operations Manager with over 9 years of customer service experience and more than 2 years of building and managing TikTok Shop operations.
I helped build a consumer electronics TikTok Shop from the ground up, creating operational systems, improving workflows, and supporting the business as it grew.
My experience includes:
• TikTok Shop Seller Center Management
• TikTok Shop Affiliate Management
• Creator & Open Collaboration Management
• Marketplace Operations
• Product Listings & Pricing
• Campaign Planning & Promotions
• TikTok LIVE Operations
• Inventory Forecasting & Coordination
• Order Processing & Returns
• KPI Monitoring & Reporting
• SOP Development & Process Improvement
• Team Training & Management
• Customer Support & CRM
I also manage TikTok Shop campaigns by selecting products to promote, launching campaigns, monitoring performance, and optimizing strategies to improve GMV and conversions. In addition, I manage affiliate campaigns through product seeding, Open Collaboration, creator performance monitoring, and relationship management, while working to grow the affiliate program efficiently. I work closely with creative tea-----------mbers to plan promotional materials and campaign content while ensuring operations run smoothly.
I'm detail-oriented, proactive, and enjoy solving operational problems. I work well independently, communicate clearly, and always look for ways to improve processes.
