Podcast Producer/ June 2012 to present• Process noise removal for any unwanted background hiss• Process audio treatment, normalize and match volume, apply EQ etc.• Does a thorough comb-through of any audio content. Cuts out every little mistake and stumble• Finalize and mastering of audio• Uses Adobe audition, Audacity and Cool edit pro 2.0Disc jockey/Voice Talent/Production Assistant/ July 2001-Present• Hosts on air and outdoor program• Produces radio commercials• coach voice talents to achieve the desired results for the scripts• have excellent communication skills with clients & talents• have a good network of voice talents• ability to multi-task• handle stress wellFreelance Video Editor March 2007-Present•Edit and Trim Video in any formats•Create Wedding Videos/Story teller•Do on site Wedding CoverageImmigration Consultant - February 2011 to October 2011Global Visas• Does outbound calls and corresponds (via phone and email) with Visa applicants from around the globe who have made online inquiry.• Handles outbound hard selling campaigns• Adept at multi-tasking, has to send emails, proposals, compute and provide a quote while talking with the applicants on the phone.• Has to follow-up and nurture “leads”(applicants) who are interested in applying for immigrant and working visa• Customizes specials and offers if the month’s offer doesn’t suit the budget and/or needs of an applicant and Closes sales• Has to meet monthly quota of Php 400,000 to Php 500,000 daily call logs quota of a min. of 50 calls, a minimum of 2 hours average phone timeCustomer Service Representative - (June 2009 - June 2010)ICT MARKETING SERVICES now SYKES INC• Has undergone a rigid and intensive 3-week product training for a US Mobile prepaid account• Has to meet at least expected QA goal of 98% and average call handling time of 3 minutes and 30 seconds.• Has to multi-task in trying to resolve a customer’s issue while noting the account and at the same time processing a request to be forwarded to a manager.• Provide customer satisfaction while hitting the targets on QA, Call Handling Time, CSAT surveys and Schedule AdherenceTECHNICAL SUPPORT REPRESENTATIVE - (March 2008 - December 2008)Convergys Corp• Walk customer through setting up physical connections on Broadband Internet Connection• Walk customer through configuring modem for Broadband connection on Windows 98/ME/2000/XP and setting up email acct. on Microsoft email clients such as Outlook 2000, 2002, 2003 and Outlook Express• Assisting customer on various email issues and technical problems on client's web-based email and on usually multiple problems regarding the customer's connectivity issues• Provide customers with positive responses, quick issue identification and resolution on various issues not only subject to connection problems but also on various email and miscellaneous technical problems• Be able to, if possible to resolve and at the same time to up sell the client's value added services on valid calls• Provide customer satisfaction while hitting the targets on QA, Call Handling Time, CSAT surveys and Schedule Adherence
