Hi, I’m Rachelle a reliable and detail-oriented Virtual Assistant with 6+ years of administrative experience and recent hands-on support in short-term rental operations.
I help property managers and hosts deliver smooth, stress-free guest experiences by handling day-to-day operations efficiently from inquiries to check-out.
What I can help you with:
* Guest communication (Airbnb, Booking. com)
* Inbox management (fast response time: within 1 hour or less)
* Booking & calendar management (avoid overlaps, ensure smooth turnovers)
* Check-in / check-out coordination & guest instructions
* Cleaning schedule coordination (Housecall Pro)
* Handling complaints with professionalism and empathy
* Pre-arrival messages, follow-ups, and review reminders
* OTA tools: Guesty, Hospitable, Airbnb, Booking. com
Why clients work with me:
* 6+ years handling high-volume communication with accuracy
* Proven ability to respond quickly (avg. 15-minute turnaround in previous role)
* Organized, proactive, and detail-focused
* Calm under pressure especially with guest concerns and urgent issues
* Reliable remote setup (fast internet + backup + dedicated workspace)
I understand that in short-term rentals, speed, communication, and guest experience = great reviews and repeat bookings and that’s exactly what I help you achieve.
Let’s work together to keep your operations smooth and your guests happy.
Verified
