I am a Customer Happiness Specialist and Lead Generation Specialist with over 3 years of experience in multi-channel support, CRM management, and data research. Skilled in handling calls, emails, and chat systems while maintaining 95%+ data accuracy across customer records and outreach campaigns.
Highlights of my expertise include:
Lead research & prospecting: Generated 50+ qualified leads weekly through LinkedIn and manual research.
CRM proficiency: Experienced with Frappe CRM, Chatwoot, and Excel tracking; adaptable to HubSpot and similar platforms.
Multi-channel communication: Managed 40+ daily inbound/outbound calls, coordinated email campaigns, and chat support.
Workflow optimization: Created ticketing spreadsheets and proposed process improvements that reduced resolution time.
Sales achievement: Consistently exceeded monthly quotas by 20%, earning recognition as Top Salesman.
Collaboration & training: Supported team leads with CRM task assignments and assisted in onboarding new members.
I am self-motivated, resourceful, and reliable, with strong problem-solving skills and the ability to work under pressure with minimal supervision. My goal is to contribute to business development, outreach success, and team collaboration in a fast-paced digital environment.
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