I have nearly 9 years of professional experience across healthcare, tech distribution, and global operations. My journey has taken me through diverse roles in customer service, claims processing, sales operations, and quality assurance—each one strengthening my ability to solve problems, collaborate effectively, and drive meaningful results.
My career began as an Insurance Benefits and Claims Specialist at IBM Concentrix, supporting Aetna. I was the go-to person for members navigating complex health insurance coverage and claims. By simplifying policies and resolving claim issues with speed and accuracy, I helped improve member satisfaction and compliance.
Next, I transitioned into a Quality Analyst role at TaskUs, supporting Uber’s global markets (US, ANZ, UK). I focused on performance analytics, audits, and continuous improvement. I created data dashboards using G Suite tools, coached team leads, and helped elevate service quality. I also facilitated training sessions to ensure alignment and performance consistency across teams.
Currently, I work as a Sales Specialist at Ingram Micro, one of the world’s largest IT distributors. I handle end-to-end order management across multiple systems and channels???email, CRM, EDI/XML—while ensuring pricing accuracy, tracking shipments, and maintaining open communication with clients and internal teams. I also generate reports that support both customers and business stakeholders, contributing to a smoother sales process and improved customer experience.
Across all roles, I’ve consistently been driven by a desire to make things better—for customers, teams, and the business. I thrive in dynamic environments where attention to detail, communication, and adaptability are key. I enjoy taking on new challenges, learning new tools, and bringing a positive, solutions-oriented mindset to the table.
Looking ahead, I’m eager to continue growing in roles that combine operations, service delivery, and data-driven decision-making. I’m passionate about contributing to high-performing teams and using my skills to create better processes, better experiences, and better results.
Let’s connect—I’m always open to new ideas, meaningful conversations, and opportunities to make an impact.
