I'm a Sr. Technical Engineer with experience in tech support and surface-level mobile app security implementation.
Currently, I'm heavily involved in providing L2 technical support to a client using our partner's mobile security platform. The project leading up to the deployment and monitoring of the client's mobile apps helped me develop skills in using Android Studio and Xcode to create/modify simple apps from GitHub and use mobile protection to test out its effectiveness in detecting threats.
My main role is to provide L1 support to clients of Securemetric's digital signing platform, SigningCloud. I have professional-level English language skills, which allowed me to create customer service scripts for e-mail that are now widely used by our L1 and L2 technical support teams for their troubleshooting process. My current role has greatly enhanced my problem-solving and communication skills and introduced the basics of PKI, CAs, digital signatures, and their legal aspects.
Other tasks involved developing, testing, and simulating distinct configurations of other company products deployed across different environments. Assisting senior tech engineers in this area allowed me to enhance my documentation skills and eventually branch out to dockers and containers, SQL, and bash scripting, database replication, and Apache load balancing.
On the side, I experience setting up a home lab using Proxmox VE to start small projects and practice my technical skills.
Certificates: Cisco Certified Support Technician (CCST) Networking, Google Cybersecurity Certification, LPIC-1
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