Operations professional with years turning chaotic real estate and small-business workflows into scalable, documented systems. I specialize in CRM architecture and automation, GoHighLevel, KVcore, BoldTrail, ClickUp, and I'm known for taking messy databases and undocumented processes and making them run on their own.
Recent results:
• Increased lead conversion by 25% by implementing automated nurture sequences across KVcore, GHL, and BoldTrail
• Cut new-agent ramp-up time by 80% by designing structured onboarding and training programs
• Raised a Command database health score from 20% to 67% through systematic data cleanup and auditing
• Cut lead response time by 50% by optimizing KVcore workflows and data accuracy
• Improved on-time service delivery by 75% by streamlining scheduling and dispatch workflows
I also bring hands-on experience with SOP documentation, cross-departmental coordination, content/marketing systems (Meta Business Suite, Canva, CapCut), and accounting support (QuickBooks, Sage), so I can plug into both the operational and administrative side of a growing team.
If you're a real estate team, brokerage, or small business owner who needs someone to bring order to your CRM, your processes, and your team's workflows, and back it up with measurable results - let's talk.
