Hi! I'm Pam, an E-commerce Operations Specialist with extensive experience supporting online businesses across customer service, order management, dispute resolution, and day-to-day operations.
Throughout my career, I've worked closely with customers, suppliers, fulfillment teams, and payment processors to ensure smooth operations, resolve complex issues, and deliver excellent customer experiences. My background includes managing customer inquiries, order fulfillment, refunds, chargebacks, account maintenance, and process improvements across multiple e-commerce platforms.
My experience includes:
• E-commerce Operations & Customer Support
* Order management and fulfillment coordination
* Customer service and issue resolution
* Refunds, returns, and claims processing
* Chargeback and dispute management
* Supplier and vendor coordination
* Process improvement and workflow optimization
• Chargeback & Dispute Resolution
* Investigating and responding to chargeback cases
* Preparing compelling rebuttals and supporting documentation
* Working with payment processors and financial institutions
* Developing strategies to reduce dispute rates
Platforms I've worked with:
* Shopify
* Amazon
* eBay
* Etsy
* Walmart
Payment Processors:
* Worldpay / Vantiv
* CardOne
* American Express
* Shopify Payments
Tools & Software:
* Microsoft Office (Excel, Word, Outlook)
* Google Workspace
* Zendesk
* Slack
* Zoom
* Trello
* -----------
* Eclipse / Eterm
* Canva
I enjoy solving problems, improving processes, and helping e-commerce businesses operate more efficiently. I'd love to discuss how my experience can support your team and contribute to your business growth.
Feel free to send me a message - I look forward to connecting!
