Strategic HR Specialist with 7+ years of experience in HR Shared Services industry
providing an excellent support across US, EMEA, APAC and LATAM region
making sure that customers requests is at top for the benefit of the company.
Skilled in Human Capital Management, Onboarding, People Operations,
Organizational Management, Employee Support, Global Human Resources
Management and HR Data Reporting.
I am an expert in the use of solutions like Workday HCM, SpringCM, Salesforce, CRM ServiceCloud, and others. I am capable of creating the web presence that your company requires.
Among my abilities are:- Using Microsoft Word, PowerPoint, and Excel for building reports and metrics.- Various responsibilities, utilizing CRM ServiceCloud and Outlook to handle email queries on a tier 1 structure and allocating cases to certain tiers. - Able to complete assignments under given turnaround time.- Experience handling reports and staff data.
Since I have experience working on onshore projects, you can be confident that your work won't be outsourced to anyone else. I handle all of the work myself. I take great satisfaction in delivering the best possible work, and I never consider a project finished until the client is entirely satisfied.
Skill Sets:
--> Live Chat and Email Support
--> Data Entry/Data Management
--> Human Resource Management
--> Reporting and Data Analytics
Tools Used:
--> CRM
--> Zendesk
--> Salesforce
--> SpringCM
--> Workday
--> Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams)
--> Google Sheets
--> Google Calendar
--> Zoom
--> Slack
--> BlueJeans
