I help businesses provide a positive customer experience by handling customer inquiries, resolving issues, and keeping support operations organized across email, ticketing, and phone channels.
Over the past 5+ years, I have worked in customer support, team leadership, and client-facing roles, helping customers receive timely assistance while supporting business goals behind the scenes. My experience includes ticket management, ticket triage, escalation handling, billing support, refund processing, dispute resolution, customer documentation, and CRM management.
I have worked in high-volume support environments, managing 100+ tickets and emails daily while maintaining strong customer satisfaction and service-level standards.
My tools include Zendesk, Help Scout, Salesforce, Google Workspace, Microsoft 365, Slack, Zoom, Google Meet, Microsoft Teams, ChatGPT, Gemini, Grammarly, Canva, and CapCut.
I am available for full-time remote work and can work flexible hours across US, UK, and Australian time zones. I am looking for a long-term role where I can become a trusted member of a team and contribute to excellent customer service and smooth day-to-day operations.
I bring professionalism, attention to detail, clear communication, and a strong sense of accountability to my work. You can count on me to stay organized, follow through on commitments, and provide reliable support to both customers and colleagues.
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