I'm a Customer Service Virtual Assistant specializing in phone, email, and ticket-based customer support for e-commerce businesses. I help companies deliver excellent customer experiences by resolving inquiries efficiently, keeping customer records organized, and maintaining high service standards. My experience includes CRM management, order support, billing inquiries, refunds, payment disputes, escalations, outbound follow-up, customer retention, and administrative support.
I have 2.5 years of customer service experience supporting customers for a leading online food ordering platform. I managed 100+ Zendesk tickets daily involving order updates, delivery issues, payment concerns, refunds, billing inquiries, cancellations, and escalations. When assigned to email support, I also responded to 100+ customer emails daily through Help Scout. I was cross-trained across phone support, Assisted Orders, email support, outbound follow-up calls, and ticket management, allowing me to adapt quickly to different workflows and provide timely resolutions. In addition, I bring 3+ years of client-facing experience as an Online Business English Trainer, managing **70+ scheduled client sessions weekly** while maintaining accurate records and building strong communication and relationship management skills.
My tools include Zendesk, Salesforce, Help Scout, Google Workspace, Microsoft 365, Slack, Zoom, Microsoft Teams, ChatGPT, Gemini, Grammarly, Canva, and CapCut. I'm comfortable learning new CRM systems, customer support platforms, and company processes.
I am available for full-time remote work during U.S., U.K., and Australian business hours and am looking for a long-term opportunity where I can grow with one company. If you're looking for someone who communicates well, learns quickly, and takes ownership of customer support, I'd be happy to contribute to your team.
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