UNLOCK THE NEXT STAGE OF YOUR BUSINESS GROWTH!
ECommerce Operation Management
Payment Dispute and Chargeback Management
Conversion and Customer Experience Optimization
MY ROLE IN YOUR SUCCESS
Managed customer emails for ecommerce stores
Processed refunds and returns
Resolved chargebacks and payment disputes
Coordinated with fulfillment partners
Assisted customers with order tracking and exchanges
SHOPIFY MANAGEMENT
Ability to manage end-to-end order flow, including product listings, inventory coordination, fulfillment, returns, and post-purchase support to ensure a seamless customer experience.
FINANCIAL RISK INTELLIGENCE
Demonstrated expertise in managing the full dispute lifecycle, including chargebacks related to fraud, non-receipt, and subscription billing. Skilled in analyzing reason codes, reviewing transaction data, and preparing compelling evidence in strict alignment with card network regulations (Visa, Mastercard, and other payment brands). Proficient in identifying fraudulent patterns, implementing preventive controls, and ensuring compliance with technical and representment requirements to minimize financial loss, protect merchant accounts, and consistently improve chargeback win rates.
CUSTOMER SERVICE
Delivering timely, accurate, and empathetic support across all customer touchpoints, ensuring a seamless purchase and post-purchase experience. It focuses on resolving inquiries, managing after-sales concerns, and building trust to drive customer satisfaction, loyalty, and long-term brand value.
TOOLS POWERING MY WORK
*CBIS
*Gorgias
*Redo
*Shopify
*Trackingmore
*Zendesk
*Zendrop
*If you're ready to collaborate for success, send me a message!
P.S.
Let me take care of the task that slows you down, so you can focus on what matters most. *wink*
