Hello,
Thank you for checking out my profile, here's a brief overview of my skills and strengths. I take pride in being highly organized, efficient and consistent with my work. The key to my success has always been to learn quickly and continuously strive for greater personal and professional excellence by seeking new challenges and responsibilities.
I have over 16 years of experience in the BPO industry, specializing in technical support and the travel sector. During this time, I worked with programs such as McAfee and TripAdvisor, where I handled customer service, technical support, as well as sales and retention lines of business. Following this, I transitioned to the captive center of Asurion, where I managed operations overseeing a team of 80-90 sales experts and 7-8 sales coaches.
I specialize in identifying issues and coming up with solutions for driving productivity, sales and profit for the team.
I provide coaching and guidance to my subordinates to ensure they are up skilled in driving sales performance from our sales experts and help them achieve their full potential.
I highly support collaboration with individual contributors, such as the Training and Quality Analyst team, as well as Sales Enablement and Coaching team. I actively seek their guidance and insights on further upskilling our experts, aiming not only to help boost sales performance but to ensure delivery of exceptional customer service.
