If you need someone who can lead, enforce standards, and drive real results — I’m the person you hire.
I bring 8+ years of operations experience BPO with experience in customer service. I also worked in recruitment, and healthcare revenue cycle management, including 3 years as a Team Leader in a high-performance, KPI-driven environment. I know how to build teams, develop people, and protect productivity.
I’ve led daily operations, improved quality and efficiency, conducted coaching and performance reviews, and implemented action plans that increased accountability and output. I’m confident recruiting, onboarding, and managing Virtual Assistants — and I’m comfortable making tough decisions when performance standards are not met.
Beyond leadership, I have hands-on experience in candidate sourcing, insurance verification, CPT/ICD-10 validation, claims processing, payment posting, contractual adjustments, and identifying underpayments — all while maintaining HIPAA compliance.
I am assertive, highly organized, process-driven, and focused on measurable results. I don’t micromanage — I build systems, set expectations, and lead teams to win.
If you’re looking for a strong, dependable Virtual Assistant Manager who takes ownership and delivers performance, let’s talk.
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