I’m an experienced Healthcare Virtual Assistant with over 6 years of professional experience in the U.S. healthcare industry. My expertise includes claims management, billing adjustments, benefits verification, and patient support — all backed by hands-on work with top U.S. health insurance providers.
I started my career at Blue Cross Blue Shield of Florida in 2018 as a Healthcare Advocate, where I assisted Medicare members with claims status inquiries and benefits clarification. After two years, I joined UnitedHealthcare, continuing in the same role but later promoted to Subject Matter Expert (SME), handling escalation calls and claim denial resolutions for both medical and prescription drug claims.
Most recently, I worked at Zynex Medical as a Billing Specialist, focusing on claims adjustments and billing line reviews to ensure accurate processing and compliance.
I bring a deep understanding of:
Medicare claims and benefits
Medical billing and coding workflows
Claims denials and appeals
HIPAA compliance
EHR systems and CRM tools
Patient and provider communication
I’m detail-oriented, empathetic, and trained to handle sensitive patient information with professionalism and care. My goal is to help healthcare providers and organizations streamline their billing, claims, and patient communication processes while maintaining accuracy and compliance.
? Key Strengths:
6+ years in U.S. healthcare insurance & billing
Excellent written and verbal communication
Skilled in claims investigation and issue resolution
Fast learner, highly organized, and reliable
I’m currently seeking a long-term Healthcare or Medical Virtual Assistant position, where I can contribute my skills and continue supporting U.S. healthcare operations remotely.
Let’s work together to make your healthcare operations more efficient and accurate.
