Accomplished Customer and Technical Support Specialist with over 7 years of experience delivering multi-channel support (chat and email), dispute resolution (BBB and PayPal), fraud detection, and social media management for global brands. Skilled in e-commerce order processing, back-office workflows, and AI model testing (Decagon), with hands-on proficiency in industry-leading tools such as Gorgias, Gladly, Zendesk, LivePerson, Shopify, -----------, Stripe, -----------, and Slack. Proven track record of streamlining operational processes, resolving complex technical issues, and maintaining high client satisfaction through clear communication and sharp problem-solving skills.
