I’m a detail-oriented and dependable customer service professional with over five years of experience in support, technical troubleshooting, and loan servicing across fast-paced industries. Currently, I work as a Research Specialist at PHH Mortgage, where I analyze and resolve complex customer concerns with a focus on accuracy and client satisfaction. With a background in accountancy and a passion for process improvement, I bring strong problem-solving skills and a proactive approach to every role I take on. I thrive in collaborative environments and take pride in delivering excellent customer experiences while supporting team and company goals.
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