An experienced Technical Support Engineer with various systems, devices, troubleshooting IT-related issues. A pro-active team player that can work independently or with a team.
Teleperformance Philippines
Technical Support Representative (November 2017 – September 2018)- Assist with cable issue and customer’s subscription. Guide customers for basic hardware troubleshooting in regards with its products, manage service call outs and warranty claims.
Keysys Inc
Account Executive (September 2019 – January 2021)- Finding business leads, prospects, meeting clients about their IT needs and providing relevant solutions throughout the sales process. Focuses on selling applications, hardware, software, servers, switches and more about IT Products. Building relationship with customers and handling repeat sales, closing pipelines and after sales market.
Sitel Philippines
Technical Support Representative (April 2021 – November 2021)- Help users with appliances and mobile/remote connectivity application management, manage customer’s service call outs and warranty claims.
Cognizant Technology Solutions
Systems Engineer (November 2021 – December 2023)- Troubleshoot and identify problems, diagnosis, provides resolution and escalates to proper support team if needed. Provide technical support which includes troubleshooting hardware, equipment, systems and wireless network systems. Track and monitor tickets while receiving emails, chats, and incoming calls to support internal, external, onboarding and offboarding users.- Evaluate, prioritize service, i----------- request and prioritize depending on the tickets SLA.
Australian OnCall Locksmith (Freelance Project-Based)
Customer Service (February 2024-July 2024); Dispatch Manager (August 2024-November 2024)- Receive calls and book appointment for cars, house and establishment’s lock-outs, change of locks, repair, key remake then transfer to assigned technicians; Plan and allocate service technicians to designated areas, handle bookings, cancellations, appointments, reports, technicians and team's issue. Assign staffs for assisting dispatch manager’s other tasks.
Software:
OneDrive, SaaS, Microsoft 365, Active Directory, Azure, VPN, Basic network troubleshooting, SaaS (CRM) Genesys, Sparc, Salesforce, Zendesk, ServiceNow (Virtual Desktop) Citrix, VMWare (OS) Android, IOS, MacOS, Windows (Hardware) Laptop, Computer, Mobile, BitLocker, Printer, Bomgar, Zoom, Teams, TeamViewer, Google Workspace, Shared folders, VPN, Software deployment, OKTA
STI College of Caloocan
Bachelor of Science in Business Management, Major in Operations
Caloocan Branch (July 2015 – March 2017)
