Mechanical Engineer with over 8 years of combined experience in engineering, technical sales, customer success, government contracting, compliance, and remote business operations. Since 2020, I have successfully worked in virtual roles supporting U.S.-based companies across engineering, e-commerce, consulting, and government contracting industries.
Experienced in U.S. Government Contracting, including contract opportunity sourcing, solicitation review, proposal quality assurance (QA), customer communication, and business development support for federal contracting opportunities. Skilled at coordinating cross-functional teams, ensuring proposal compliance, and maintaining high standards for documentation accuracy and client satisfaction.
Strong background in technical sales and customer support within the e-commerce industry, providing product consultation, preparing quotations, processing sales orders, managing customer inquiries, and delivering exceptional customer experiences. Proficient in CRM and business management platforms including Zoho CRM, Zendesk, Microsoft Dynamics 365 Business Central, Shopify, and other cloud-based collaboration tools.
Additional experience as a Safety Consultant and Administrative Support professional, developing and designing weekly health and safety campaign materials using Canva, preparing compliance documentation, and supporting occupational health and safety initiatives.
Highly organized, detail-oriented, and adaptable, with excellent written and verbal communication skills. Proven ability to manage multiple priorities in fast-paced remote environments while delivering accurate, timely, and customer-focused results.
Core Competencies
Mechanical Engineering
Government Contracting (Federal Proposal Support)
Contract Opportunity Sourcing
Proposal Quality Assurance (QA)
Customer Success & Customer Satisfaction
Technical Sales
CRM Management
Customer Support
Compliance Documentation
Administrative Support
Health & Safety Communications
E-commerce Operations
Order Processing
Quote Preparation
Client Relationship Management
Process Improvement
Cross-functional Collaboration
Remote Team Collaboration
Software & Tools
Zoho CRM
Zendesk
Microsoft Dynamics 365 Business Central
Shopify
Canva
Microsoft Office Suite
Google Workspace
SharePoint
CRM & Customer Support Platforms
Verified