I’m an experienced Guest Experience and Operations Manager with over 13 years of customer service experience, including 7 years in the short-term rental industry. I’ve helped build and lead remote support teams from the ground up creating SOPs, handling escalations, improving CSAT, and streamlining daily operations.
I’ve managed guest support across platforms such as Airbnb, -----------, and VRBO, and collaborated closely with cross-functional teams including housekeeping, maintenance, and finance to resolve guest concerns quickly and efficiently.
I’m hands-on, reliable, and process-driven, with a strong focus on improving both team performance and overall guest satisfaction.
In addition to operations management, I can also support start-up short-term rental businesses by setting up workflows, team structure, communication systems, and operational processes to ensure smooth scaling.
