I am a Learning and Development Specialist with over four years of experience in the training and support field, delivering exceptional services to a wide range of clients and industries. I hold certifications in The 7 Habits of Highly Effective People, Lean Six Sigma Yellow Belt, and am a Verizon Certified Trainer—demonstrating my commitment to both personal growth and professional excellence.
My core competencies include instructional design and performance management. I specialize in designing and delivering engaging, results-driven training programs that are aligned with organizational goals, values, and learner needs. I create customized, interactive learning materials and activities—leveraging tools such as Salesforce Lightning and other technologies—to facilitate training sessions on topics such as customer service, communication, leadership, and personal effectiveness. I also assess the impact of these programs through comprehensive monitoring and evaluation, and provide ongoing feedback and coaching to both trainees and trainers.
Currently, I am working as a Virtual Assistant and Scheduler for an HVAC company. In this role, I coordinate daily appointments, manage technician schedules, and ensure efficient workflow operations. This experience has sharpened my organizational skills, adaptability, and ability to deliver seamless support in a fast-paced, remote setting.
I am passionate about empowering others to reach their full potential and continuously seeking opportunities to learn new tools, technologies, and methodologies that enhance my professional development. I am fluent in both English and Tagalog, and I have successfully collaborated with diverse and multicultural teams on various projects.
