An experienced Customer Service and Quality Assurance Specialist with over 9 years in e-commerce, telecommunications, and digital support.
I’m skilled in managing multi-channel customer interactions (chat and email) while maintaining top-notch service quality that aligns with brand standards. As a Quality Assurance Specialist, I handled agent evaluations for email and social media support to ensure accuracy, consistency, and excellent customer experience.
I’m proficient in tools like Zendesk, Freshdesk, Salesforce, Gorgias, ReAmaze, ClickUp, Google Workspace, and Trustpilot, and I’m known for being reliable and adaptable.
If you’re looking for someone who can deliver exceptional support quality and help improve team performance, I’d love to collaborate with you!
