Hello! I am a dependable Virtual Assistant with 10+ years of accumulated experience in administrative support, customer service, and eCommerce operations. I’ve successfully handled 500+ merchant and client tickets, managed 200+ calendar and meeting schedules, and contributed to reducing support volume by up to 40% through help documentation and video tutorials.
Proficient in tools like Google Workspace, Microsoft 365, Trello, Notion, Slack, Shopify Admin, Zendesk, Intercom, and Calendly, I specialize in keeping teams organized, streamlining communication, and improving customer satisfaction. My background in supporting startups and fast-growing brands has helped enhance internal workflows and deliver high-quality results consistently.
I’m tech-savvy, detail-oriented, and proactive—committed to helping businesses run smoothly and making day-to-day operations more efficient.
PROFESSIONAL SKILLS
• Executive Assistance
• Admin Support
• Customer Service (Email, Chat, Voice)
• Calendar and Inbox Management
• Shopify Store Support
• Technical Support (Zendesk, Intercom)
• Project Management (Trello, Notion, Airtable)
• Document Handling & File Management
• CRM and Order Tracking
• Scheduling & Appointment Setting (Calendly, Google Calendar)
TOOLS and SOFTWARE EXPERTISE
• Google Workspace (Docs, Sheets, Calendar, Gmail)
• Microsoft 365 (Outlook, Word, Powerpoint, Excel)
• Notion, Trello, Airtable
• Slack, Microsoft Teams, Lark
• Shopify Admin, Shopify Partners, Amazon
• Zendesk, Intercom, Salesforce
• Calendly, Zoom, Skype
• Canva, CapCut Pro, Loom
• Stripe
• Basecamp, Confluence, Jira
I pride myself in being consistently responsive and professional in every project I take on. I'm a problem-solver and driven to deliver high-quality work within the deadline. I always encourage open communication and welcome constructive criticism.
So yeah, let's talk about how I can support you! :)
