Results-driven Systems Support Engineer with over 3 years of experience in production support, system monitoring, and application management. Proven track record in ensuring high system availability, achieving 99% SLA compliance, and resolving complex technical issues through effective troubleshooting and root cause analysis.
Experienced in report creation and data analysis using Oracle SQL Developer, Power BI, and Excel, transforming data into actionable insights to support business decisions. Proficient in tools such as Splunk, Grafana, Jira, and ServiceNow for performance monitoring, incident management, and operational support.
Skilled in automating manual processes using AI-driven workflows, improving efficiency and reducing operational workload. Strong collaborator with experience working alongside cross-functional and global IT teams, focused on continuous improvement, system reliability, and operational excellence.
