I'm an Operations Manager with 3+ years building and optimizing operational systems for consulting and B2B service companies.
WHAT I DO:
- Design end-to-end operational workflows and automation systems
- Build Google Sheets infrastructure with custom Apps Script automation
- Set up and troubleshoot n8n workflows for scheduling, CRM integration, and automated notifications
- Integrate third-party tools (Calendly, Zoho Flow, Google Calendar, Gmail) via webhooks and APIs
- Create Looker Studio dashboards and performance tracking systems
- Manage 30+ freelance contractors and coordinate multi-channel outreach campaigns
- Handle client qualification systems, appointment booking workflows, and lead management
- Identify operational bottlenecks and solve problems autonomously
TECHNICAL SKILLS:
Workflow Automation: n8n, Google Apps Script, webhook integration, API setup
Spreadsheet Systems: Google Sheets, ARRAYFORMULA, conditional logic, data validation, advanced formulas
Scheduling & CRM: Calendly, Zoho Flow, Google Calendar API, FYiCRM
Reporting: Looker Studio, custom Google Sheets dashboards, KPI tracking
Lead Generation: LinkedIn outreach systems, appointment booking integration, qualification workflows
Data Analysis: performance metrics, process optimization, lead quality tracking
RECENT WORK:
- Deployed 5+ active n8n workflows handling appointment scheduling, client notifications, and CRM data sync
- Built custom Google Sheets operational systems serving 10+ active clients
- Designed and managed a 30+ contractor outreach operation with real-time tracking and weekly analytics
- Implemented Calendly intake workflows with conditional logic and quality screening
- Troubleshot CRM integrations and resolved webhook connectivity issues
WORKING STYLE:
I don't wait for problems to be assigned. I identify what's degrading, propose solutions, and execute. I prefer building automation over doing repetitive tasks manually. I keep stakeholders informed without micromanagement and document everything for clarity.
