I help Airbnb hosts, property managers, and short-term rental businesses streamline their operations, deliver exceptional guest experiences, and scale their portfolios through reliable day-to-day operational management.
Over the past 3+ years, I have managed the operations of 150+ Australian short-term rental properties, overseeing 1,500+ monthly reservations while handling 200+ guest interactions every day across Airbnb, -----------, VRBO, and direct booking channels.
I take ownership of the entire operational process, from reservations and calendar management to owner communication, property onboarding, vendor coordination, workflow optimization, and operational problem-solving, allowing property owners and management teams to focus on growing their business.
I am comfortable working independently in fast-paced remote environments, managing multiple priorities simultaneously while maintaining exceptional attention to detail and consistently delivering high-quality customer service.
WHAT I CAN HELP YOU WITH:
Property Operations
• End-to-End Airbnb Property Management
• Short-Term Rental Operations
• Property Onboarding
• Daily Operations Management
• Multi-Property Portfolio Management
• Business Operations Support
• Remote Property Management
• Vacation Rental Operations
Guest Experience & Customer Success
• Guest Communication
• Customer Support
• Reservation Management
• Booking Coordination
• Check-in & Check-out Coordination
• Conflict Resolution
• Guest Issue Resolution
• Review Management
• Customer Experience Improvement
• Superhost-Level Guest Service
Operations & Administration
• Calendar Management
• Availability Management
• OTA Management
• Listing Management
• Listing Optimization
• Dynamic Pricing Assistance
• Inbox Management
• Administrative Support
• Documentation
• SOP Development
• Workflow Optimization
• Process Improvement
• KPI & Operational Reporting
Owner & Vendor Coordination
• Owner Communication
• Vendor Management
• Housekeeping Coordination
• Cleaner Scheduling
• Maintenance Coordination
• Maintenance Follow-ups
• Contractor Coordination
• Property Readiness Monitoring
Leadership & Operations Support
• Team Collaboration
• Staff Training
• Virtual Assistant Onboarding
• Cross-functional Communication
• Operational Problem Solving
• Escalation Management
• Quality Assurance
• Stakeholder Management
PLATFORMS & SOFTWARE
OTAs
• Airbnb
• -----------
• VRBO
Property Management Systems
• Guesty
• Hostaway
• Hospitable
• Lodgify
• OwnerRez
• Host Tools
• Breezeway
Productivity & Collaboration
• Google Workspace
• Microsoft Office
• Slack
• Trello
• Asana
• Zoom
• WhatsApp
• Canva
MY APPROACH
I believe successful short-term rental businesses are built on consistent operations, clear communication, and exceptional guest experiences.
Whether I'm responding to guests, coordinating cleaners, onboarding new properties, managing calendars, resolving maintenance issues, or improving operational workflows, I focus on creating systems that reduce stress for owners while helping businesses operate more efficiently.
I don't simply complete assigned tasks, I take ownership of the operational process and look for opportunities to improve it.
LET'S WORK TOGETHER
Whether you need an experienced Airbnb Virtual Assistant, STR Operations Manager, Property Management Specialist, Customer Success Professional, or a dependable remote tea-----------mber who can take ownership of your daily operations, I'm ready to become a reliable extension of your business.
I look forward to helping you improve operational efficiency, enhance guest satisfaction, and support the continued growth of your short-term rental business.
