Experienced Airbnb Operations Manager & Amazon Seller Support Specialist
I have over 13 years of combined experience in short-term rental operations and Amazon support. For 5+ years, I managed multiple Airbnb listings handling guest communication, check-ins, cleaning coordination, maintenance issues, reviews, and Resolution Center claims. I ensure smooth operations, fast problem-solving, and excellent guest experiences.
I also spent 8 years with Amazon working in FBA/FBM Support, Case Management, Financial Transactions, and Reimbursements. I handled seller inquiries via email, chat, and phone, resolved complex cases involving policy violations, account issues, inventory discrepancies, and processed reimbursement claims. I’m highly skilled in investigation, documentation, and providing clear guidance to sellers.
I bring strong customer service, operations management, communication, and problem-solving skills making me a reliable and efficient addition to any team.I look forward to contributing my expertise to your business and becoming a valuable long-term partner.
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