I help founders, CEOs, agencies, and growing eCommerce businesses build organized, scalable operations through Executive Support, Operations Management, Project Management, Customer Success, and systems implementation.
Over the past 6+ years, I've worked behind the scenes helping businesses improve day-to-day operations, coordinate teams, streamline communication, build workflows, and create systems that allow leaders to focus on growth instead of getting buried in the day-to-day.
My strength is simple but powerful:
I organize chaos.
Not by simply organizing tasks, but by understanding how a business actually operates.
Because when you understand operations, you build better systems.
And when you build better systems, teams communicate better, projects move faster, customers receive a better experience, and founders gain back their time.
Core Services
1. Executive & Operations Support
I become the operational right hand of founders and business owners by helping coordinate daily operations, manage priorities, oversee projects, follow up with teams, organize documentation, maintain accountability, and ensure nothing falls through the cracks.
Typical responsibilities include:
- Executive Support
- Operations Management
- Project Coordination
- Calendar & Inbox Management
- Team Coordination
- Client Communication
- SOP Documentation
- Meeting Notes & Action Items
- Research
- KPI Tracking
- Process Improvement
2. Ecommerce Operations & Customer Success
I support Shopify brands throughout the customer journey while helping improve backend operations.
Responsibilities include:
- Shopify Operations
- Gorgias Helpdesk
- Customer Support
- Customer Success
- Order Management
- Returns & Exchanges
- Refunds & Replacements
- Shipping & Fulfillment Coordination
- Inventory Coordination
- Customer Experience Optimization
- Help Center Management
- AI-assisted Customer Support
3. Project Management & ClickUp Systems
I build operational systems that teams actually enjoy using.
Rather than simply setting up software, I design workflows around how the business operates.
This includes:
- ClickUp Implementation
- Workflow Design
- Automations
- Dashboards
- Client Portals
- CRM Systems
- Airtable
- -----------
- Notion
- Forms
- Databases
- Production Pipelines
- Team Accountability
- Knowledge Bases
- SOP Libraries
One of my favorite projects involved replacing scattered Google Sheets and documents with a centralized ClickUp workspace that managed client onboarding, records, reminders, recurring tasks, reporting, and operational workflows.
Industries I've Supported
- Shopify Ecommerce
- Health & Wellness
- Creative & Media Agencies
- Photography & Videography
- Sports Media
- Staffing & Recruitment
- Hospitality & Events
- Service-Based Businesses
Tools
ClickUp • Shopify • Gorgias • ----------- • Airtable • Notion • Zapier • Slack • Google Workspace • Canva • Loom • ShipHero • ----------- • Meta Business Suite • ChatGPT • Claude • Gemini
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Many businesses don't actually have a people problem.
They have an operational clarity problem.
Projects live inside people's heads.
Deadlines are scattered.
Customer requests pile up.
Documentation doesn't exist.
The team works hard, but everyone feels busy instead of productive.
That's where I come in.
I enjoy creating structure behind the scenes by improving workflows, documenting processes, building systems, coordinating teams, and keeping operations moving.
The result is a business that's more organized, more scalable, and much easier to manage.
Whether you're looking for an Operations Manager, Executive Assistant, Project Manager, Customer Success Manager, ClickUp Specialist, or someone to build better systems for your business, I'd love to learn more about what you're building.
Feel free to send me a message, and let's discuss how I can help support your business.
