7+ years experience in E-commerce Support
7+ years experience in Business Operations Support
7+ years experience in Administrative Support
10+ years experience in Customer Service
Hello there, I'm Claribel from the Philippines. I'm an experienced E-commerce Virtual Assistant with 10+ years of combined experience supporting day-to-day ecommerce operations through exceptional customer service, efficient business operations and admin support. I help store owners manage orders, track shipments, coordinate with suppliers and ensure customers are taken care of. I've worked with platforms like Amazon, Kogan, and MyDeal, handling everything from processing orders and payments to monitoring stock and ensuring products are listed correctly. I also support workflow management and process improvements to help businesses save time, reduce errors, and improve overall efficiency.
What I can hellp you with:
Order management
Order processing & order fulfillment
Order tracking & customer follow-up
Shipment tracking
Returns, refunds & replacements
Supplier coordination
Vendor communication
Inventory & stock monitoring
Product listing
Catalog management
Editing product images
Product listing optimization
Monitor inventory levels and flag restock needs
Research competitors, trending products, and market opportunities
Customer support (email, chat, phone)
General administrative support
Inbox & email management
Calendar management & meeting coordination
Appointment scheduling
Data entry and file organization
CRM management & data entry
Sales support & order conversion
Lead generation
Lead qualification & appointment setting
Business operations support
Handling customer escalation
Handle high-volume inbound emails
Flag recurring customer issues and help fix the root cause
Help build and optimize customer support systems and workflows
Maintain and organize spreadsheets, reports, and SOPs
eCommerce platforms management (ebay, Shopify, Amazon, MyDeal, Kogan)
Social Media Management
Online community management
Online community moderation
Video editing & transcription
Workflow management & process improvement
Tools I'm proficient at:
Amazon Seller Central, Kogan, MyDeal, Notion, Trello, Zendesk, NICE CXone, Google Workspace (Gmail, Google Docs, Google Sheets, Google Forms, Google Drive), Microsoft Office (Microsoft Word, Microsoft Excel, PowerPoint, Outlook), ChatGPT, Google Gemini, Zoom, Skype, Google Meet, WhatsApp, Viber, Avaya
My Availability
I am available to work full-time, part-time, or 10–15 hours weekly. I’m flexible and can work across US time zones, as well as Australia, UK, EU, and Canada time zones.
Let's work together this year.
I focus on making things simple and organized so business owners can focus more on growth while I handle the backend tasks. You will find me self-starter, reliable, highly-organized, detail-oriented, able to handle high-volume tasks efficiently, quick learner and adaptable. And most of all, you will find me calm, empathetic, and make customers feel heard.
Invite me for an interview.
You're looking for reliable support for your e-commerce business, feel free to message me. I'd be happy to connect and discuss how I can help.
E-Commerce Management, Customer Service, Ecommerce, Executive Assistance, Customer Support, Social Media Management, AI Tools, Sales Support, Chargeback Analysis, Google Sheets, Supplier Sourcing, Customer Relationship Management,
