With over 4 years of hands-on experience in IT support and a passion for helping people with tech trouble. I’m comfortable with a range of technical tasks, including troubleshooting hardware and software issues, managing ticketing systems, and providing remote support. What I enjoy most is the opportunity to help people overcome tech problems and see their satisfaction when things are running smoothly again.
Although I do not have actual hands-on experience in this role, I have completed a course in Social Media Management and Marketing, including Social Media Advertising. I have a solid understanding of the basics of managing social media tasks, and I am eager to learn more about this field. I am familiar with key responsibilities and tools necessary for the role, including photo and graphics editing using Canva, video editing with Capcut, content creation, and content scheduling using Metricool. Additionally, I have a basic understanding of running social media ad campaigns and tracking analytics.
I am open to exploring opportunities beyond my comfort zone in IT.
TECHNICAL SKILLS
- Computer Software: Installation, update & troubleshooting issues.
- Computer Hardware: Installation, upgrade & maintenance.
- Peripherals: Installation & troubleshooting of printer/scanner.
- Operating Systems: Installation & troubleshooting (Win 10/11).
- Networking: Basic troubleshooting & configuration.
SOFTWARE AND TOOLS
- Ticketing Systems: ManageEngine, ServiceNow & JIRA.
- Remote Support: DameWare, TeamViewer & Remote Desktop.
- Password Managers: Bitwarden, LastPass & KeePass.
- cPanel: Email account creation & setting up mail client manual settings username, password, incoming server & outgoing server to Mozilla Thunderbird email client software.
- Microsoft Active Directory: Creating new user accounts, resetting passwords & disabling user accounts.
- Virtual Machines: Installation & set-up Oracle VM VirtualBox.
SOFT SKILLS
- Adaptability & willingness to learn new technologies.
- Explaining technical concepts to non-technical users. Multitasking & prioritization.
- Problem-solving & root cause analysis.
- Teamwork & collaboration.
- Customer service & support.
FAMILIARITY (BASIC KNOWLEDGE)
- Google Workspace Administration
- Microsoft 365 Administration,
- Social Media Management, and Marketing
- Social Media Advertising
- Canva Photo/Graphics Editing
- CapCut Video Editing.
