Highly experienced Care Coordinator Manager, Sales Supervisor, and Case Manager with over 15 years of progressive roles across healthcare coordination, legal case management, sales, and customer support. Proven track record in managing remote teams, handling multi-branch operations, scheduling, client onboarding, and resolving escalated issues. Skilled in building and maintaining client relationships, improving operational workflows, and supporting cross-functional departments. Adept at lead generation, team supervision, and driving sales performance. Strong background in technical support, quality assurance, and healthcare account management, with a consistent focus on customer satisfaction and efficiency.
Key Skills:
Care Coordination & Case Management
Client Relations & Escalation Handling
Sales Supervision & Lead Generation
Scheduling & Resource Allocation
Workflow Optimization & Cross-functional Support
HIPAA Compliance
Technical Support & Quality Assurance
Inbound/Outbound Communication
Team Leadership & Training
Personal Injury
Home Care/ Home Health
NDIS
